2) DO NOT use the Zales/Comiety Bank credit card. If you make a payment it takes 7 days to process (even though the money is instantly taken and credited). This affects what and when you can buy for 7 days. When you make a normal payment this information is not told to you.
Brought it into the manager you think she would want to look at it absolutely not was more interested if I wanted to buy another ring asked for a full refund
Interior was clean and well organized. All the staff were professional, personable, and extremely courteous. Throughout the process the staff maintained a positive and genuine demeanor that is increasingly rare to find.
Not the place I would go but an engagement ring four days after receiving it it broke on the bottom sent back for repair one day after repair cracked and broke again
Had my refund check sent to the store of course when it arrived they said they would call me they never called I had to follow up on myself this is not a place I would go
Staff, appearance, and affordability is truly among the best for the area considered.
Went in for a periodic inspection and maintenance for my wedding ring. Results were incredibly satisfying. Staff was very nice and truly seemed to care about my ring as much as I do. Great experience of overall.
1) Items in cases not marked properly to reflect sales or offer. Example: as a Zales card holder you receive coupons in the mail obviously with restrictions. My wife and I attempted to purchase two items that exceeded the minimum use requirement. Upon presentation and attempt to use the coupon offer ($100 off of $299 purchase) we were told one of the items did not qualify due to its existing sale price. We chose a second item that fit into the offer requirements then we were told the second item (told to us as being clearance) didn't qualify. The coupon clearly states clearance items are included.
Today I called to ask a few questions on a few rings, they were very rude on the phone and I will not be shopping here due to that experience.
This experience will keep us as loyal customers.
Pathetic.
The staff attempted to resolve the coupon issue. I relented on the coupon offer as I had already spent a half hour just trying to reach a point to make the purchase and to find "qualifying" items. The staff attempted to resolve my card issue and called the card provider. The card provider denied the payment without discussion to me nor offered a reason. Upon calling Comiety Bank they stated that even though my payment was accepted and credited, it takes them 7 days to process the payment and allow transactions to be processed. I am not even remotely close to my limit.
Zales is a US Jewelry Store based in Blaine, Minnesota. Zales is located at 259 Northtown Dr, Blaine, MN 55434, USA.
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